Refund policy

Refund Policy

At Everstride, customer satisfaction is our priority. We offer a 30-day refund guarantee under the conditions outlined below:

Refund Eligibility

You may request a refund within 30 days of your purchase date if the product is unused, unworn, and in its original condition with all original packaging and tags intact.

Non-Refundable Items

The following items are non-refundable: clearance or sale items marked as final sale, custom or personalized products, and items damaged due to customer misuse.

Refund Process

To initiate a refund, contact our support team at everstridestore@gmail.com with your order number and reason for return. We will provide return shipping instructions. Once your return is received and inspected, refunds are processed within 5-7 business days and credited to your original payment method.

Return Shipping

For eligible returns, Everstride will provide a prepaid return shipping label. If a prepaid label is not provided, customers may arrange their own return shipping at their expense.

Exchanges

If you wish to exchange a product for a different size or color, please contact everstridestore@gmail.com, and we will arrange an exchange at no additional cost where available.